ISO 10001/2/3/4:2018 Awareness Training

Course Overview

ISO 10001:2018, ISO 10002:2018, ISO 10003:2018, and ISO 10004:2018 are a series of standards that focus on customer satisfaction and address various aspects of managing complaints and enhancing customer experiences. The training aims to provide participants with a comprehensive understanding of customer satisfaction management, complaints handling, dispute resolution, and monitoring and measuring techniques. It equips individuals with the knowledge to improve customer experiences, enhance organizational reputation, and drive continual improvement efforts in customer-focused processes.

Course Prerequisite

There are no prerequisites for this qualification.

Course Assessment

Learners will be assessed by continuous on course monitoring by the tutor
A certificate of successful completion shall be issued to the learners upon satisfactory completion of the course

Course Learning Outcome

Overview of each standard, its purpose, and scope
Key concepts and principles related to customer satisfaction and complaints management
Requirements and guidelines outlined in each standard
Practical implementation strategies and best practices
Benefits of implementing these standards for organizations
Documentation and Record Keeping
Auditing and Certification